Shipping policy
At Sanova Vitality, we are committed to delivering your order quickly, securely, and with the care it deserves. Below you'll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During periods of high demand, product launches, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times are as follows:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (where available)
Delivery estimates begin once your order has been shipped and are subject to carrier operations and destination.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active.
Shipping Rates
Shipping costs are calculated during checkout based on your delivery address, selected shipping method, and order size.
From time to time, Sanova Vitality may offer free shipping promotions on qualifying orders.
Shipping Destinations
We currently ship throughout the United States.
At this time, international shipping is not available.
Incorrect Shipping Information
Please ensure your shipping information is accurate before completing your purchase.
Sanova Vitality is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete addresses provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.
Lost or Delayed Shipments
Although most orders arrive within the estimated delivery window, unforeseen carrier delays may occasionally occur.
If your package has not arrived within a reasonable timeframe, please contact our customer support team so we can assist in locating your shipment.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will work promptly to provide an appropriate resolution.
Missing Items
If your order is missing an item, please contact us within 7 days of receiving your shipment.
Our team will investigate and resolve the issue as quickly as possible.
Multiple Shipments
Depending on product availability, some orders may be shipped in multiple packages. If this occurs, you will receive separate tracking information for each shipment.
Order Changes & Cancellations
Orders begin processing shortly after they are placed.
If you need to modify or cancel an order, please contact us within the first hour. While we will do our best to accommodate your request, changes cannot be guaranteed once processing has begun.
Delivery Responsibility
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
If you believe your package was delivered incorrectly, we recommend checking with household members, neighbors, your local carrier, or your property's management office before contacting our support team.
Sales Tax
Applicable sales tax is collected and remitted in accordance with state tax regulations. Additional city, local, or special taxes may apply.
Questions?
If you have any questions regarding shipping or your order status, our customer support team is always happy to assist.
Email: support@sanovavitality.com
Thank you for choosing Sanova Vitality. We appreciate your trust and look forward to being part of your wellness journey.
Policy Updates
These policies are subject to change without prior notice. By placing an order on SanovaVitality.com, you acknowledge that you have read and agree to our Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.
