Privacy policy
Effective Date: July 7, 2026
At Sanova Vitality, your privacy matters to us. We are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely through trusted payment providers)
- Account information
- Purchase history
- Customer support communications
- Product reviews and feedback
We also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referral source
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer service and support
- Communicate order confirmations and shipping updates
- Improve our products, website, and customer experience
- Personalize your shopping experience
- Send promotional emails and special offers if you choose to receive them
- Detect and prevent fraud or unauthorized transactions
- Comply with legal and regulatory obligations
Cookies and Tracking Technologies
Sanova Vitality uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Maintain your shopping cart
- Improve website performance
- Understand visitor behavior through analytics
- Provide relevant advertising and marketing
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send you:
- Product launches
- Wellness tips
- Exclusive offers
- Promotions
- Company news
- Educational content
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Payment Security
Payments are processed through secure, PCI-compliant payment providers.
Sanova Vitality does not store your complete credit card or debit card information on our servers.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share information only with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and delivery partners
- Order fulfillment providers
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Customer support platforms
These service providers are only permitted to use your information as necessary to perform services on our behalf.
We may also disclose information if required by law or to protect our legal rights.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we continuously work to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact our customer support team.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights may include requesting access to, correction of, or deletion of your personal information, subject to applicable legal exceptions.
Sanova Vitality does not sell personal information as defined under California law.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we learn that such information has been collected, we will promptly delete it.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will become effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact the Sanova Vitality Customer Support team through the contact options available on our website.
We are committed to addressing your privacy concerns promptly and transparently.
Policy Updates
These policies are subject to change without prior notice. By placing an order on SanovaVitality.com, you acknowledge that you have read and agree to our Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.
