Refund policy

At Sanova Vitality, your satisfaction is important to us. We stand behind the quality of our products and strive to ensure every order meets your expectations. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Due to the nature of supplements and personal care products, we only accept returns for items that meet the following conditions:

• Returned within 30 days of the delivery date.
• Unopened, unused, and in their original sealed packaging.
• In resalable condition with all original labels and packaging intact.

Products that have been opened, used, damaged after delivery, or are not in their original condition are not eligible for return unless they arrived defective or were shipped incorrectly.

We strive to offer a seamless shopping experience, but we do monitor return activity to maintain fairness. Any form of return policy abuse, such as repeated return behavior, may result in the closure of your account or refusal of future orders at our discretion. Customers who have previously returned a specific item are not eligible to return future purchases of the same item.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

• Opened or used dietary supplements
• Opened skincare products
• Gift cards
• Promotional or complimentary items
• Clearance or final sale products
• Products marked as non-returnable

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

Once reviewed, we will arrange a replacement or issue a refund where appropriate.

How to Request a Return

To initiate a return:

1. Contact our customer support team within the eligible return period.
2. Provide your order number and reason for the return.
3. Wait for return authorization before shipping any products back.
4. Securely package the item and return it according to the provided instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original method of payment. Orders paid with gift cards or store credit cannot be refunded. All gift cards and bundle/set purchases are final sale.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

• Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
• Refund amounts are calculated based on the purchase price paid, including applicable tax, less any discounts applied at the time of purchase.
• Only products purchased directly from SanovaVitality.com are eligible for return.

Exchanges

We only replace items if they are:

• Damaged during shipping
• Defective
• Incorrectly shipped

If you require an exchange, please contact our customer support team within 7 days of receiving your order.

Return Shipping

If the return is due to:

• A damaged product
• A defective item
• An incorrect shipment

Sanova Vitality will cover the return shipping costs.

For returns due to personal preference, accidental purchases, or ordering the wrong product, the customer is responsible for all return shipping expenses.

Cancellations

Orders are processed quickly to ensure timely delivery.

If you wish to cancel or modify an order, please contact us within the first hour after placing it. While we will make every effort to accommodate your request, we cannot guarantee cancellations once an order has entered processing or has been shipped.

Our system may occasionally cancel orders automatically for reasons including product unavailability, duplicate orders, suspected return policy abuse, potential fraud or high-risk transactions, payment processing issues, shipping restrictions, or customer-initiated cancellations.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

• Check your bank account again.
• Contact your credit card provider, as processing times may vary.
• Contact your bank, as refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.

Email: support@sanovavitality.com

We are committed to providing a smooth, transparent, and hassle-free shopping experience and will do our best to resolve any concerns promptly.

Policy Updates

These policies are subject to change without prior notice. By placing an order on SanovaVitality.com, you acknowledge that you have read and agree to our Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.